Delivery Areas

• Mainland France
• European Union
• International (outside the EU)

Delivery Times

Delivery times may vary depending on your location and the season. The delivery estimates you should refer to are indicated in your order confirmation email. Below is an overview of estimated delivery times by zone:

• Mainland France (Standard Delivery): 3 to 5 business days
• European Union: 7 to 10 business days
• International: 10 to 15 business days

Please note that these delivery times are estimates and may vary due to external factors such as weather conditions or high-demand periods (Christmas, Mother’s Day, sales, etc.).

Shipping Fees

Shipping fees are automatically calculated at checkout based on your location and the weight of your package. You will be informed of the applicable fees before confirming your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to track your package in real time.

Shipping Delays & Issues

While we strive to meet the stated delivery times, delays may occur due to exceptional circumstances (weather conditions, customs, etc.). If you experience a prolonged delay, please contact our customer service team, who will be happy to assist you.

Returns & Refunds

For any questions regarding returns or refunds, please refer to our Return Policy.

Address Modification

Please ensure that your delivery address is correct at the time of order. We cannot guarantee address modifications once your package has been shipped. If you need to update an address, please contact us as soon as possible.

Contact

For any additional questions regarding our shipping policy, please contact us through our contact form or by email at contact@bokdi.eu

We thank you for your trust and hope you enjoy your shopping experience with us.